The challenge – Delivering Business Services
The fundamental challenge of any IT organization today is aligning the delivery infrastructure with the business goals. In order to achieve alignment, IT organizations need to have visibility and control over how the performance and changes in the infrastructure impact application and business service delivery. This insight is integral to bridging the gap between business goals, customer experience and Information Technology.
Today’s IT is all about delivering consistent, high quality user experience thereby improving business productivity and impacting the bottom line. In an effort to achieve Information Technology and business alignment, IT organizations have started to implement Business Service Management (BSM) and IT Service Management (ITSM) initiatives with the goals of improving workforce productivity through better business services delivery and to reduce operating costs by improving the efficiency of IT.
Our Vision – Enterprise Service Intelligence
Enterprise Service Intelligence is Visual Network Systems vision to help IT professionals and business stake-holders understand the true impact of the IT infrastructure on mission critical applications and business services. The implementation of Enterprise Service Intelligence demonstrates the value of IT in the business context by delivering insight into individual user experience, application and network performance regardless of network environment be it physical, virtual or cloud.
Enterprise Service Intelligence leverages a highly scalable Performance Management Database (PMDB) that is at the core of Visual Performance Manager to provide complete visibility and root cause analysis of end user experience for a business service or application. This solution cost effectively spans the entire path of a complex business service or application from the branch office, through the WAN and into multi-tiered application architecture and each of its components. VPM will help IT organizations to build sustainable, repeatable best practices and processes such as those found in frameworks such as IT Service Management.
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| VPM Connex offers a versatile and pragmatic approach to BSM integrations |
Visual Performance Manager, with its array of data collection technologies, real-time data correlation and analysis, and extensible multi-tenant platform, forms a cornerstone for Business Service Management (BSM) and IT Service Management initiatives (ITSM). Through the use of Visual Performance Manager, we enable users to manage Service Delivery and Support Insight requirements with full integration flexibility into BSM/ITSM environments.
Enterprise Service Intelligence allows for:
- Increased revenue potential for your business by managing service levels of your critical applications
- Minimized time-to-resolution of business service disruptions through fast real-time root cause analysis that spans complex multi-tiered application environments
- Minimized cost of IT infrastructure through optimizing delivery and performance of business services
Increasing the Value of Business Service and IT Service Management Initiatives with VPM Connex
Visual Network Systems has designed an innovative technology we call VPM Connex that provides a bi-directional pathway between the correlated application and network performance analytics from VPMs PMDB and an organizations BSM/ITSM platform.