You know application performance issue are impacting your organization. But how do you quantify that impact on the company?

Trying to create a calculator that perfectly reflects your organization’s environment is probably not worth the effort. Just for starters, your calculator is likely to be obsolete as soon as it’s created, as shifting weights in your business will foil any attempt at rigid, dollars-and-cents perfection.

Much more useful is to look across the factors described in the papers authored by analyst firm Enterprise Management Associates (EMA), below. In these papers, learn more about how to prioritize your own metrics for assessing both where you are and where you want to go.

And this categorically means dialog, and idea sharing across your organization so that you can promote a consistent “community interest” in how IT service performance and your business performance, intersect.