The experience users receive when accessing IT applications is critical to the effectiveness of many business processes. That experience is affected by the application operating environment, the user’s location and the network being used for access. To understand the overall user experience requires the ability to monitor all of these aspects and provide granular enough information to fine tune the IT infrastructure and ensure the optimal experience for all users.

During this presentation, we will discuss:

• How to gain a granular view of the experience users receive when accessing IT applications critical to the effectiveness of business processes.
• Why this requires an understanding of the application itself, the user environment and the network.
• The importance of monitoring that experience to pre-empt problems and decide what actions are needed when the user experience is unacceptable.

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