Business Service Management (BSM) has been around for some time and while it has acheived great sucess in supporting a
service management concept, the progress towards better IT operations managment or stronger aligment with business needs is relatively small.

This webcast features guest presenter Eveline Oehrlich, Sr. analyst with Forrester Research. View this on-demand webcast to learn more about:

• What BSM has really achieved so far, and how enterprises have adopted it
• What should be improved in the current version of BSM to speed it's adoption
• What will be the in next wave of BSM solutions, and what might we expect from BSM 2.0

In addition, Lyn Cantor, Visual Network Systems Executive VP and General Manager will share an overview of solutions that can help companies achieve the next level of BSM by improving workforce productivity and reducing operating costs by improving the effciency of IT.

Sign in or Register to view the webcast.