VPM Connex Enabling IT Process Automation initiatives for top line growth and improved IT productivity
VPM Connex is a web services platform that allows third party solutions to integrate with VPM, and benefit from the breadth and depth of visibility into application, network and VoIP performance.
Visual Performance Managers processing of analytics through data correlation and intelligent alarms make VPM Connex a valuable addition to IT process automation and BSM initiatives.
The bi-directional integration that VPM Connex provides between VPM and IT Process Automation and help/service desk solution helps organizations improve incident management efficiency and the accuracy of IT incident business reporting.
VPM Connex can help drive success in IT Process Automation implementation for:
- Task Automation -
- Align application, site, server, and business group definitions across application and network performance data
- Improve staff efficiency by improving cross-functional collaboration via optimized configuration management workflow
- Event Automation -
- VPM detects and analyzes performance degradations that impact end-users, and forwards alarms to the service desk with context-sensitive entry back to VPM for additional root cause analysis
- Alarms delivered by VPM are pre-filtered so only high-value alarms are forwarded reducing overall MTTR
- Decision Support Automation -
- Business impact reporting via customizable dashboard views within VPM
- Customized reporting provides insight into application performance and end user experience
- Executive visibility into true cause and effect that allow for more informed decisions about IT resources
Read the VPM Connex Summary, written by Dr. Jim Metzler, Industry Analyst.
