Service Delivery SLA's
Validate Service Delivery
Before and After Project Rollouts
Service Delivery SLA's
As organizations look to the cloud for next generation application and service delivery options, it becomes imperative to maintain the highest level of confidence with regards to security and performance. At the end of the day all of the cost savings, improved productivity, and flexible deployment options offered by the cloud doesn’t mean anything if IT cannot deliver better levels of service to end-users and customers.
How does IT know that the service provider’s network is up to the task in supporting the delivery mission critical traffic? How are application SLAs being tracked to ensure that end user experience is being maintained to the expected levels of performance? Service Delivery SLAs that encompass both network and end user experience have become critical metrics in ensuring that the increased productivity, improved profitability, and sustaining a competitive edge as promised by the cloud becomes reality.
- Measure and understand the impact of new projects and application rollouts with pre and post service delivery validation.
- Manage customer and user expectations by tracking end user experience, and quickly isolating down to root cause for any application performance problem.
- Reduce time to resolution by immediately identifying ownership of an issue with trusted points of demarcation across the carrier and cloud provider networks.
 |
| Globally track End User Experience SLAs for all applications being delivered across the cloud, carrier or enterprise network (click to view larger). |
- System supports automated baselining and pre-configured SLA parameters to track both usage and performance against normal levels.
- Real-Time alarming and alerting for problem notification with integration into existing Service Desk solutions.
- Provides hop-by-hop visibility into isolating network performance issues and transaction level visibility for solving tough application performance issues.
 |
| Alert on real-time application performance degradation with click through access to problem resolution information (click to view larger). |
On-Demand Webcast: Cloud Computing - Considerations for Public vs. Private
On-Demand Webcast: What is Cloud Computing, How is it Going to Evolve, and Where Do I Start First?
On-Demand Webcast: Cloud Computing: The Impact on Your Organization and Culture
The 2010 Cloud Networking Report - by Dr. Jim Metzler, Metzler, Ashton & Assoc.
White Paper: Balancing Business and Risk in the Cloud